When you book a service call it is your responsibility to be present at the location you provided us, between the entire appointment window. Example, If we said the technician will arrive between 12-4 at 123 Joe St. You must be present during the entire time at that location. If you are not present at the appointment, please have someone act as a representative on your behalf. If these conditions are not met, a service call fee of $120 (one hundred and twenty dollars) will be charged.
It is your responsibility to provide information on your appliance that needs to be repaired. We need to know if the appliance is gas or electric, and the type appliance we are servicing, in order to send out the right technician to provide you service. If this information is not accurately provided, and the wrong technician is sent over, an $120 (one hundred and twenty dollars) service call fee will be charged.
Service call fee includes the technicians arrival, an initial diagnosis of your appliance, and a quote with 1 (one) or more options for you to choose from. If you choose to go ahead with any of the options the technician provides you, a service call fee of $120 (one hundred and twenty dollars), will NOT be charged. In this case you only pay for the repair cost. If you choose NOT to go ahead with any of the options the technician provided you will be charged $120 (one hundred and twenty dollars) for the service call.
We must be given at least 3 (three) hours notice from the beginning of the appointment if you want to cancel your appointment. This applies to new service calls, and any follow up appointments. If your appointment is between 12pm-4p, we must be notified before 9am that same day. If you are calling after hours, please leave a voicemail, with your information to cancel your appointment.
If we are able to schedule an appointment for you within 3 (three) hours from the time you called, you will have 30 (thirty) minutes from the time you booked your appointment if you wish to cancel.
Failure to comply with our cancellation policy will result in an $120 (one hundred and twenty dollars) service call fee to be charged.
Partial refunds can be offered at the discretion of the service department. Please email all inquiries for refunds to Info@repaircare.ca
Service call fees are not refundable
Labor fees are not refundable
If a technician needs to order a part to complete a repair, a 50% (fifty percent) deposit for parts and labour will be charged. The remaining 50% (fifty percent) will be paid when the technician comes back to install the ordered part.
We are not responsible for any delays, and/or backorders of any part we order on your behalf. We have a variety of suppliers that we source every part for and sometimes they are not in stock. We always try to get the part as possible to you!
If you choose to cancel an order for a part, you will be subject to a 20% (twenty percent) restocking fee. This restocking fee is given to us from our suppliers, and unfortunately we have to pass on this charge to you. You will also be charged for any labour done on your appliance.
If you order a part for you to install on your own, full payment for the part and shipping is required before the part is ordered. If the part that you chose to order doesn’t fix the problem with your appliance and/or you wish to return the part, we can only accept parts that are unopened. There will be a 20% (twenty percent) part restocking fee, and you will be responsible for delivering the part back to us.
If you order a part for one of our technicians to install without our technician providing an initial diagnosis, a 50% (fifty percent) deposit will be charged before placing an order. The balance will be due when the technicians comes with the part to install it into your appliance. If you made an incorrect diagnosis and the part you chose to order does fix your appliance. A service call of $120 (one hundred and twenty dollars) will be charged, and if you wish to return the part, a 20%( twenty percent) restocking fee will be applied.
If you need to cancel and/or reschedule your appointment, please give us at least 3 hours notice. For example, if you appointment is between 12pm – 4pm, please call us before 9am to let us know. If you are calling after hours to make a cancellation or rescheduling, please leave a voicemail.
Should these measures not be taken, a service call charge of $120 + tax will be charged.
Payment must be made within 24 hours of the original appointment.